Privacy Policy

The Wentworth Wooden Jigsaw Company Limited
Pinkney, Malmesbury, Wiltshire SN16 0NX, England

Privacy Statement

Our Privacy Policy details the types of personal data we may collect when you purchase products, create accounts and/or request catalogues or newsletters via our website, telephone, or post with us here at Wentworth Wooden Puzzles.

Due to the changing nature of data protection, it is highly likely that we will be changing and amending our privacy policy to ensure we comply with all regulations in the future. We will notify you of any significant changes, but you can obviously come back and check them via our website whenever you wish. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the changed privacy policy unless you notify us that you wish to unsubscribe.

Why we need your personal data

We need your data for a number of reasons. The most common reason is because you have placed an order with us. For this we will need your name, address, delivery address and email address so we can process your order, take payment and deliver your order to you.

Email marketing using (PECR) soft op-in

We get your permission to receive marketing emails from us under what is known as a soft opt-in. The primary data protection legislation governing marketing and consent, including the opt-in and soft opt-in options, is the Privacy and Electronic Communications Regulation (PECR). This sits aside the General Data Protection Regulation (GDPR). PECR allows a soft opt in only for electronic marketing by the organisation when it is marketing similar services or products to those already received. Hence, as we will only ever send you emails about our puzzles, we are using a soft-opt in approach under PECR.

You can unsubscribe from our emails during the ordering process and at any time, i.e. by ticking the relevant box under the ‘I agree to your terms and conditions’ box which appears at the bottom of our ‘Review and Pay’ screen, or via the unsubscribe link on all our marketing emails. You can also call or write to us to ask to be removed from our email marketing list.

Postal marketing using (GDPR) legitimate interest

We get your permission using Legitimate Interest under GDPR to send our own postal marketing to you such as catalogues promoting new puzzle collections. We also use Legitimate Interest to share data with third parties for third parties to send their own postal marketing, such as catalogues. You may allow us to share your data so you can receive carefully selected postal mailings that Wentworth Wooden Puzzles or our partners, Epsilon Abacus and Experian, think you might like. Refer to the paragraph below under ‘Who do we share your personal data with’ for more information on Abacus and third party data sharing.

Under GDPR rules on Legitimate Interest, we allow customers to withdraw consent at any time, to our own postal marketing or to sharing data with third parties, by opting out initially upon collection of their data, i.e. by ticking the relevant box under the ‘I agree to your terms and conditions’ box which appears at the bottom of our ‘Review and Pay’ screen, also in any subsequent data collection forms, whether digital or printed, or by contacting us by email, phone or post.

If the law requires us to, we may need to collect and process your data – for example in line with fraud or other criminal activity and pass your details onto law enforcement.

When and what sort of personal data do we collect

We collect your personal data when you place an order with us, either online, over the phone, or via post. We also collect your personal data when you create or amend your account details, request a catalogue or sign up to receive emails from us. We also collect your product and service reviews via or 3rd party review partner, Feefo if you kindly choose to leave these.

Generally, we collect most data from you when you place an order with us. Such as title, name, billing address, delivery address, email address. We do not keep a record of your account password or any of your payment details. We may also receive data from third parties or other sources.

We may also collect notes of conversations we’ve had in order to help with customer service issues such as complaints, or faulty goods. This is to ensure you get the best possible customer service from us.

Our marketing communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals and information on products we think you will enjoy. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

To enable us to improve our offer to you and so you can also experience the best possible experience online we may also collect data on your web experience, such as which browser you are using, the country you are in, which website pages you have viewed, the advertisements you have clicked on and any search terms you may have used. Plus, we may use this data to aid us with customer profiling for catalogue and email communications.

Log Files – We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.

How we protect your personal data

Our website uses technological and operational procedures to protect our users’ information. When you submit personal information via the web site, this is protected both online and offline.

When our registration form asks you to enter personal information we use all reasonable efforts to protect user-information online and offline. All of our users’ information, not just personal information, has restricted access. Our employees must use password-protected log-in screens to gain access to restricted information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Who do we share your personal data with

We also share your data with a few 3rd parties to ensure we can fulfil your orders, to improve our service to you and for tailored marketing purposes. We also share your data with data coops that use personal data for marketing purposes.

We share some of your data with Feefo, so we can get your honest feedback, they are an outside research company who we ask to contact you directly for your opinions on our service and our products. We provide them only with the information they need to perform their function.

When you sign up to receive our emails we will store your contact details and transaction history in our email marketing platform, if these details are given. This allows us to target our marketing in a way that is most relevant to you. To make sure we only send you the things you’ll love, our email partner will collect information like whether you’ve opened or clicked the email, your device type and the general area in which you open it.  Should you fail to successfully complete your purchase at checkout stage this will be recorded in our email platform. Your information is used for the purposes of Wentworth Wooden Puzzles customer services contacting you with regards to your successful online purchase.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. They share information on what their customer’s buy. Epsilon Abacus analyses this pooled information to understand consumer’s wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. You can opt-out of receiving 3rd party mailings by contacting us at any time, or by logging into your account with us and changing your subscription preference for 3rd party mailings.

Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Wentworth Wooden Puzzles are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Wentworth Wooden Puzzles to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many

customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc. To understand more please click through to Experian’s website to understand more about their marketing services.

We use a company called UniFida to help us ensure we keep all your data up-to-date and correct. Your data is therefore processed by UniFida using UK Fast as their secure cloud services provider.

Where you have opted in to receive 3^rd party mailings, we may also share your name and address with carefully selected brands to send you postal marketing that we think might be of interest to you. We use a company called More2 to help us safely process and store your data.

What your rights are regarding your personal data with us

You can request to access the personal data we hold about you. You can request to correct your personal data when incorrect, incomplete, or out of date.

You can also request us to stop using your personal data for marketing purposes for email, post or 3rd party mailings. You can do this by phoning customer services on UK – 0800 731 1662 / US – toll free – 1-855-664-8243 / ROW – +44 (0) 203 810 4552. Or by logging into your own account and going to the mailing subscriptions menu option on the left. You can also opt-out of receiving emails from us by clicking on the unsubscribe link that is in all our emails.

Please note you may continue to receive marketing from us for a short time after changing your marketing preferences with us while our systems are fully updated.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at The Wentworth Wooden Jigsaw Company Limited
Pinkney, Malmesbury, Wiltshire SN16 0NX, England.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Data protection in the US

The California Consumer Privacy Act of 2018 as amended (CCPA) provides California residents with specific rights regarding their Personal Information. The Wentworth Wooden Jigsaw Company Limited is extending these data protection options to all US residents.

You have the right to request access to your Personal Information that Wentworth Puzzles collects, uses, sells, shares or discloses to third parties,

• You have the right to request the deletion of the Personal Information that Wentworth Puzzles collects about you.
• You have the right to limit the use and disclosure of sensitive personal information to a third party if Wentworth Puzzles uses that information for any purpose other than the designated purpose agreed to.
• You have the right to correct inaccurate personal information that Wentworth Puzzles has collected about you.
• You have the right to opt-out of the selling or sharing of your Personal Information to third parties.
• You have the right to opt-out of automated decision making including profiling against any information that Wentworth Puzzles has collected about you.

To exercise your rights please email customerservice@wentworthpuzzles.com

Virginia Consumer Data Protection Act (VCDPA) Notice

Residents of Virginia have the following rights: the right to access your data, obtain a portable copy of your data, correct data, or delete data related to your stored preferences and your use of the Website. We may require information to authenticate your identity..

Additionally, VCDPA provides Virginia residents with the Right to opt-out of the processing of your personal data for targeted advertising. In order to exercise your Right to opt-out, you may email customerservice@duoboots.com for further instructions

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. Many Internet services deliver cookies to people who visit their Web sites in order to make their services much more convenient and personalized. A cookie stores information about your use of a site on your computer and it can be retrieved later only by you or by the site that issued that cookie. The cookie itself does not contain personal information, although it will enable us to relate your use of our site to information that you have specifically and knowingly provided to us. A cookie is safe because it is not “executed” as code, and therefore cannot contain viruses. A cookie also cannot be used to extract any data from your computer.

To find out more about how and what cookies we use please see our Cookie Policy here.

Links

This web site contains links to other sites. Please be aware that The Wentworth Wooden Jigsaw Company Limited is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Any Questions?

This privacy statement discloses the privacy practices for The Wentworth Wooden Jigsaw Company Limited. We hope you’ve found everything you need here, but if not, or if you feel that we are not abiding by our posted privacy policy, you should immediately contact customerservice@wentworthpuzzles.com by email and we will try to resolve your concerns.

The Wentworth Wooden Jigsaw Company Limited 2023