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Puzzle Delivery Information

Delivery Information

We want you to receive your puzzles in perfect condition every time and as quickly as possible. 

You’ll receive an email from us when your order’s on the way, plus tracking info from our delivery partner. Most puzzles are despatched in 3–5 working days, or 5–7 if they’re being made, you can check the despatch times when you select your size.

We send your entire order based on the maximum despatch time, and we can’t split orders or send to multiple addresses. We can’t currently deliver to PO Boxes or to Russia, Brazil, China, Israel, or Ukraine.

UK Delivery – Royal Mail Tracked (includes Saturdays) 

Standard – 2-3 working days

Express – 1-2 working days - order before 12pm GMT/BST and your order will be despatched by the next working day.
Express delivery is available for most puzzles and will be indicated when you’ve selected the puzzle size.

International Delivery – FedEx Tracked (excludes Saturdays) 

Europe – 4-5 working days

USA – 4-5 working days

Rest of the World – 6-8 working days

We are not currently able to offer Express Shipping to European and Rest of World destinations.

Delivery Charges

Delivery charges are calculated at checkout. Delivery charges will be based on the value of your order and delivery destination.
 
Order Value (GBP) UK Euro Zone 1 Euro Zone 2 USA  Canada Australasia Rest of the World
Up to £59.99 £4.25 £6.50 £6.50 £15.00 £10.00 £10.00 £10.00
£60.00-£119.99 £6.50 £10.00 £10.00 £20.00 £15.00 £15.00 £15.00
£120-£174.99 £8.05 £18.00 £18.00 £25.00 £24.00 £24.00 £24.00
£175.00 + £8.05 £26.00 £42.00 £30.00 £24.00 £50.00 £75.00

Customs and Import Duties

If your puzzles are being delivered outside of the UK or EU your order may be subject to import fees. These are stipulated by each individual destination and are not collected by Wentworth. Unfortunately, as we are not able to advise the amount of these fees, we recommend contacting your country’s customs office or tax agent for respective rates.

If your order is being delivered within the EU, then Wentworth will pay the import duties on your behalf and you will not be required to pay any fees. For more information on ordering from the EU since Brexit click here.

What our customers are saying...

"Always great puzzles. Very good communication and rapid delivery."

★★★★★

Ruth Pendlebury
West Yorkshire, UK

"Excellent service-the puzzles arrived on time and were very well packed."

★★★★★

Maureen Iles
Wiltshire, UK

"Fast delivery and excellent product as always."

★★★★★

George Whitner
Cheshire, UK

"Fabulous products, personal service, speedy delivery, very highly recommended!"

★★★★★

Jules Jackson
Rutland, United Kingdom

"Puzzles always arrive early than expected and with no plastic packaging, great!"

★★★★★

Lizzy Lowland
Yeoville, UK

"Safe overseas shipping and superb puzzles!"

★★★★★

Ali Leong
Bedok, Singapore

"The quality of the puzzles is beautiful. Quick delivery all the way to Australia."

★★★★★

Helen Newton
Queensland, Australia  

"Once my order shipped it was easy to track and arrived faster than expected."

★★★★★

Miles Clark, 
New South Wales, Australia 

"We can always count on timely delivery and excellent customer service." 

★★★★★

Ella Marie
Vancouver, Canada