New Christmas Puzzle Collection – 10% off and Free Delivery on orders over £50 – Use code HPUKXM24 – T&C's apply

Puzzle Delivery Information

Delivery Information

We want you to receive your puzzles in perfect condition, every time and as quickly as possible.

You will receive an email from us to let you know once your order is on the way and another email from our delivery partner so you can track your puzzles straight to your door. All orders are shipped using tracked delivery for added peace of mind.

Puzzles will be despatched within 3-5 working days unless your puzzle is being made, in which case this estimate may increase to 5-7 working days. You can check despatch estimates when selecting your puzzle size before adding it to your basket. These estimates may change throughout the year and we always aim to despatch your puzzles as soon as possible.

We do not part ship orders, your entire order will be despatched based on the longest despatch time of the puzzles in your order.

We cannot split orders and deliver to multiple addresses. If you would like to send puzzles to different destinations, then you will need to place individual orders.

Unfortunately, our delivery partners cannot currently deliver to PO Boxes, Russia, Brazil, China, Israel or Ukraine.

Standard Delivery

All orders are sent with tracked delivery for added peace of mind. Standard delivery is available on all puzzles.

UK – Royal Mail Tracked – delivered within 2-3 working days, including Saturdays.

Europe – FedEx Tracked – delivered within 4-5 working days, not including Saturdays.

USA – FedEx Tracked – delivered within 4-5 working days, not including Saturdays.

Rest of the World–   FedEx Tracked – delivered within 6-8 working days, not including Saturdays.

We are not currently able to offer Express Shipping to European and Rest of World destinations.

Express Shipping

Express delivery is available for most puzzles and will be indicated when you’ve selected the puzzle size.

UK – Your order will be despatched by the next working day with Royal Mail Tracked Express Delivery – currently delivering within 1-2 working days, including Saturdays.

Delivery Charges

Delivery charges are calculated at checkout. Delivery charges will be based on the value of your order and delivery destination.
 
Order Value (GBP) UK Euro Zone 1 Euro Zone 2 USA & Canada Australasia Rest of the World
Up to £59.99 £4.25 £6.50 £6.50 £10.00 £10.00 £10.00
£60.00-£119.99 £6.50 £10.00 £10.00 £15.00 £15.00 £15.00
£120-£174.99 £8.05 £18.00 £18.00 £24.00 £24.00 £24.00
£175.00 + £8.05 £26.00 £42.00 £24.00 £50.00 £75.00

Customs and Import Duties

If your puzzles are being delivered outside of the UK your order may be subject to import fees. These are stipulated by each individual destination and are not collected by Wentworth. Unfortunately, as we are not able to advise the amount of these fees, we recommend contacting your country’s customs office or tax agent for respective rates.

If your order is being delivered within the EU, then Wentworth will pay the import duties on your behalf and you will not be required to pay any fees.

What our customers are saying...

"Best puzzles in the world. 
First rate.... every time, all the time"

★★★★★

Alan Fansworth

"Family fun for all ages! (Yes, that includes your teenager!)"

★★★★★

Lady Jessica Fediw

"A premium product with service to match."

★★★★★

Pauline Stephens

"Service is excellent from the moment you place the order to the speed and accuracy of arrival."

★★★★★

Mrs Marilyn Mason

"F.A.N.T.A.S.T.I.C., well done to whoever 
cut those crazy pieces out, and how they 
went with the topic, so very clever"

★★★★★

John Hume

"The Only Puzzles I will buy.
The puzzles are exquisite. The wooden pieces allows multiple use and remain like new. I have been purchasing Wentworth for over 15 years."

★★★★★

Dr Barbara Bryan

"Beautiful puzzle. First class service as always. A gift very gratefully received."

★★★★★

Judith Durham

"The inventiveness of your cut design is first rate, it is a puzzle I will enjoy doing again and again."

★★★★★

Jonathan Harrison

"Wonderful wooden puzzles. An exceptional 
product and worth ordering from England 
and are shipped in a timely manner"

★★★★★

Jean Tomanica