Need to contact us?

We are here to help.
Whether it is about one of our products, a query about an order, or feedback, we would love to hear from you.

You can get in touch with us via any of the options below:

Phone

Customer Service

You can call our Wentworth Customer Service Team between:

9am to 5:30pm (BST) Monday, Wednesday, and Friday

9am to 8pm (BST) Tuesday and Thursday

Please ensure you select either option 2 or 4.

UK Freephone: 0800 731 1662

US Toll-Free: 1 855 664 8243

Worldwide: +44 (0) 203 810 4552

Order Line  

If you call between 9am to 10pm (BST) Monday to Sunday, and select option 1 for New Order, your call will be answered by UK-based call centre staff, who are not employees of Wentworth Wooden Puzzles. They will only be able to take your order and will not be able to offer any advice on our puzzles or access the details of your previous orders.

UK Freephone: 0800 731 1662

US Toll-Free: 1 855 664 8243

Worldwide: +44 (0) 203 810 4552

Email

You can email customerservice@wentworthpuzzles.com or you can email your enquiries using the form below. We aim to respond to all emails by the end of the next working day, but during busy periods such as Christmas and Seasonal Sales, it can sometimes stretch to 3 working days.

Live Chat

You can instant message our Customer Service Team using the Live Chat button on the bottom right-hand side of the webpage. You can use Live Chat on all our website pages, including every stage of the checkout process.

Live Chat is available 9am to 5:30pm (BST) Monday to Friday.

Online Contact Form

Use our contact form below to send a message to our Customer Service Team. We will respond via email by the end of the next working day. However, during busy periods such as Christmas and Seasonal Sales, it can sometimes stretch to 3 working days.