Design, Marketing & E-Commerce Vacancies

Wentworth Wooden Puzzles have been making premium quality wooden jigsaw puzzles for over 30 years. We design, manufacture, market, and fulfill our unique brand of puzzles from our site in the Cotswolds. You can find out more here - about-us

We are a privately owned company and for the last 10 years we have experienced continuous business growth - c£2.5m to £11m - and an increase in profit. Growth has been driven by a move from B2B to B2C sales and expansion into the US market 8 years ago. 

The jigsaw puzzle category is growing globally, and not just since the pandemic. In the UK we are seen as the premium jigsaw puzzle brand and although worldwide we have a few competitors, we are the market leader in this category with the longest heritage.

We sell primarily direct to consumers (over 90% of revenue) and worldwide via country-specific websites. The US is where we have seen significant growth, which recently earned us a Queen’s Award for Enterprise for 6 years of significant International Growth. 

The Role

Responsible for the planning and delivery of our ecommerce website to ensure our D2C website is maximised to be best-in-class for both customer acquisition, retention and optimised for maximum conversion rates. A customer first mentality aligned with our product and customers. You will report to the Head of Brand and Digital Marketing and also liaise closely with the CRM & Performance Marketing Manager, Designer and the Content and Social Media Executive to ensure all information is correct and customer behaviour insights are shared in a timely way.

You will liaise with the Product Development team ensuring that all products are accurately represented and up-to-date, utilising your strong analytical and problem-solving skills to analyse data quickly and accurately. You will help to develop a deep understanding of our customers’ needs throughout the customer journey plus identify and execute improvements to drive business growth by optimising content and increasing CR’s. 

Monitor, liaise with other depts. and manage all technical issues on the site via support systems with our website agency to ensure issues are resolved swiftly and accurately.

Main responsibilities
E-Commerce and Merchandising Responsibilities:
Updating appropriate website content aligned with our campaign time plan, delivery promise and ecommerce strategy.
Uploading and ensuring all product information for ongoing and new collections are correct and updated correctly in line with agreed campaign timelines.
Ensuring all products are merchandised to maximise the best CR and AOV.
Ensuring the sites (UK, EU, Germany, ROW and US) are optimised for maximum CR in all regions and aligned with regional campaigns.
Improving the user experience of the website by conducting monthly reviews with both qualitative and quantitative data.
Carry out monthly site audits measuring key KPI’s and daily reviews across all websites, checking product information, categorisation & placement is correct. 
Ensure the search function on the site is optimised correctly when new products are launched.
Ensure site navigation is kept up to date and new product launches occur ensuring customer first navigation for ease of shopping, ultimately improving CR and AOV.
Collaborating with all staff and management to ensure that the website aligns with brand strategy and meets our high standards.
Conducting content audits to eliminate redundant and/or duplicate information.
Responsible for day-to-day logging and management of support issues with our website agency, ensuring issues are identified, communicated and resolved in a timely manner and know when to escalate those elements with a high priority.
Keeping up-to-date with e-commerce industry best practices plus monitoring competitor and brand aligned websites in all our major regions.

E-commerce and Merchandising Requirements
2 years of work experience as a website and/or merchandising executive.
Must have Magento software experience.
Good working knowledge of Excel and interpretation of data. Word, PowerPoint. Good understanding of GA4 and Semrush.
Basic understanding of Search Engine Optimization (SEO)
Ability to troubleshoot and manage website issues in a fast-paced environment.
Strong attention to detail with an analytical mind and outstanding problem-solving skills.
Good time management skills with the ability to multi-task.
 

This role is a maternity cover position available from the start of December 2024.

Please forward your CV to Tina.Goodhart@wentworthpuzzles.com.

NO AGENCIES PLEASE

Marketing Executive

The Role

Responsible for supporting the Marketing dept. with email, digital and traditional marketing functions with a customer first mentality aligned with our product and customers. You will report to the CRM and Performance Marketing Manager and also liaise closely with the Ecommerce Manager, Designer and Social Media and Content Executive to ensure all marketing channels are optimised efficiently and effectively while driving profit through co-ordinated marketing campaigns.

Marketing Executive Responsibilities:

Briefing and co-ordination of print-based marketing, liaising with printers and colleagues
Co-ordination of in-parcel inserts for both Wentworth Puzzles and 3rd Parties
Email version builds, testing and scheduling for multiple regions
Automated email maintenance 
Digital ad asset briefing and sharing with agency
Affiliate asset briefing and sharing with agency
Basic design support for digital sources
Weekly and ad hoc data uploads to analytics platforms
Processing mailing suppressions
Co-ordinating data cleaning for mailings
Communicate with target audiences and build and develop customer loyalty
 

Marketing Executive Requirements:

2 years of work experience in a marketing environment, preferably retail B2C.
Basic knowledge of Adobe Suite, Word, PowerPoint, Excel, ESP
Working experience with digital and traditional marketing functions
Understanding of the importance data plays within marketing
Experience of print management and specification
Experience of digital advertising
Experience of email marketing
Understanding of database management
Understanding of customer segmentation
Good organisational and time-management skills

This role is due to start 2nd January 2025

Please forward your CV to Tina.Goodhart@wentworthpuzzles.com.

NO AGENCIES PLEASE