Puzzle Delivery Information
Customs and Import Duties
If your order is being delivered within the EU, then Wentworth will pay the import duties on your behalf and you will not be required to pay any fees. For more information on ordering from the EU since Brexit click here.
If your puzzles are being delivered outside of the UK or EU your order may be subject to import fees. These are stipulated by each individual destination and are not collected by Wentworth. Unfortunately, as we are not able to advise the amount of these fees, we recommend contacting your country’s customs office or tax agent for respective rates.
Delivery Information
We want you to receive your puzzles in perfect condition every time and as quickly as possible.
You’ll receive an email from us when your order’s on the way, plus tracking info from our delivery partner. Most puzzles are despatched in 3–5 working days, or 5–7 if they’re being made, you can check the despatch times when you select your size.
We send your entire order based on the maximum despatch time, and we can’t split orders or send to multiple addresses. We can’t currently deliver to PO Boxes or to Russia, Brazil, China, Israel, or Ukraine.
Europe Delivery – FedEx Tracked (excluding Saturdays)
Standard – 4-5 working days
UK Delivery - Royal Mail Tracked
UK – 2-3 working days, including Saturdays
International Delivery
UK - Royal Mail Tracked (including Saturdays)
Standard – 2-3 working days
Express – 1-2 working days - Order before 12pm GMT/BST and your order will be shipped by the next working day.
Express delivery is available for most puzzles and will be indicated when you’ve selected the puzzle size.
Rest of the World - FedEx Tracked (excluding Saturdays)
USA – 4-5 working days
Rest of the World – 6-8 working days
We are not currently able to offer Express Shipping to European and Rest of World destinations.
Express Shipping
Express delivery is available for most puzzles and will be indicated when you’ve selected the puzzle size.
UK – Your order will be despatched by the next working day with Royal Mail Tracked Express Delivery – currently delivering within 1-2 working days, including Saturdays.
Delivery Charges
| Order Value (EURO) | UK | Euro Zone 1 | Euro Zone 2 | USA & Canada | Australasia | Rest of the World |
| Up to €83.99 | €8.00 | €8.00 | €8.00 | €13.00 | €11.00 | €11.00 |
| €84.00 - €167.99 | €10.50 | €10.50 | €10.50 | €19.50 | €16.50 | €16.50 |
| €168.00 - €244.99 | €12.50 | €12.50 | €12.50 | €31.20 | €26.40 | €26.40 |
| €245.00 + | €20.00 | €20.00 | €20.00 | €31.20 | €55.00 | €82.50 |
