Ordering From the EU Since Brexit

CUSTOMS AND DUTY

From 1st January 2021, selected orders from EU countries will be subject to import duty.

PLEASE NOTE WE AT WENTWORTH WOODEN PUZZLES WILL PAY ALL  IMPORT TAXES AND DUTIES ON YOUR BEHALF.

If you are contacted by one of our carrier partners, DPD or Fedex, and asked to pay charges for your parcel to be delivered, then you will need to pay the charge to release the order for delivery. Please then email us at customerservice@wentworthpuzzles.com, with proof of your duty payment and we will ensure you are refunded. We apologise for this inconvenience and thank you for your continued support.

RETURNING YOUR ITEM

From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. Wentworth Wooden Puzzles pays all import taxes and duties on your behalf. Please email us at customerservice@wentworthpuzzles.com, with proof of payment of duty and VAT and we will reimburse you. EU customers will continue to be responsible for paying carrier costs as per the existing return process which depends on the reason for the return.