Privacy Policy

The Wentworth Wooden Jigsaw Company Limited

Pinkney, Malmesbury, Wiltshire SN16 0NX, England

It is important that you read and understand the terms and conditions that will apply to this contract before accessing the site. If there are any terms you do not understand or do not wish to agree to please contact us before making a purchase.

Privacy Statement

This privacy statement discloses the privacy practices for The Wentworth Wooden Jigsaw Company Limited. If you feel that we are not abiding by our posted privacy policy, you should immediately contact by email and we will try to resolve your concerns.

Information Collection and Use

The Wentworth Wooden Jigsaw Company Limited will not sell or rent information collected on this site unless permission is granted by you when checking out your order.


During checking out your order you are required to give your contact information (such as name and address). This information will be used to contact you about our products and services, you can choose to be removed from our mailing list at any time by contacting us.

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. We do not use cookies for any functionality on this web site.

However, we do use Google Analytics for this web site. Google use the following cookies:
_utma _utmb _utmc _utmz

and for behavioural product recommendations:


Google Cookie Privacy Policy – Like many services, Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.

We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.  To opt out of our cookies used for this online advertising, click here.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at

We also use Piwik Analytics. To track visitors, Piwik by default uses 1st party cookies, set on the domain of your website. Cookies created by Piwik start with: _pk_ref, _pk_cvar, _pk_id, _pk_ses.

Google Analytics Opt-out Browser Add-on (BETA)

To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics.

If you want to opt out, download and install the add-on for your current web browser. The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.


"AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of with the Adwords advertising network and the Doubleclick Cookie.

Third Party vendors, including Google, use cookies to provide you with personalised adverts when you visit other selected websites, based on your past visit's to this website.

You can opt out of the Google cookie tracking here:

Background – Many Internet services deliver cookies to people who visit their Web sites in order to make their services much more convenient and personalized. A cookie stores information about your use of a site on your computer and it can be retrieved later only by you or by the site that issued that cookie. The cookie itself does not contain personal information, although it will enable us to relate your use of our site to information that you have specifically and knowingly provided to us. A cookie is safe because it is not “executed” as code, and therefore cannot contain viruses. A cookie also cannot be used to extract any data from your computer.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.


This web site contains links to other sites. Please be aware that The Wentworth Wooden Jigsaw Company Limited is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.


This web site uses technological and operational procedures to protect our users' information. When you submit personal information via the web site, this is protected both online and offline.

When our registration form asks you to enter personal information we use all reasonable efforts to protect user-information online and offline. All of our users' information, not just personal information, has restricted access. Our employees must use password-protected log-in screens to gain access to restricted information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

You may at any time request a copy of the data we hold on you by sending an email

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the changed privacy policy unless you notify us that you wish to unsubscribe

1. Definitions

Conditions: means the terms and conditions set out in this document and any special terms and conditions agreed in writing by Us and set out in the Contract, if any;

Contract: the Contract for the sale of Goods formed by Our acceptance of Your order

Default: any act, representation or omission by Us, Our officers, employees or agents which is done, made or not done (as the case may be) as a result of any act, representation or omission of any of them (whether deliberate or negligent), in connection with or in relation to the Contract as a result of which We are legally liable to You whether in contract, tort or otherwise. A number of Defaults which together result in or contribute to substantially the same loss or damage shall be treated as one Default occurring on the date of the occurrence of the first such Default
Goods: the goods, products and services offered to You via the Site
Information: all information and materials on the Site, whether together or separately;
Rights: copyright and all other proprietary and intellectual property rights to and in the Information whether together or separately, unless stated otherwise;
Site: the Site on the World Wide Web located at including all Information
We/Us/Our: The Wentworth Wooden Jigsaw Company Limited
You/Your: the person(s), firm or company accessing or using the Site or placing an order with Us

2 . Information Rights and Ownership

2.1. Information about and descriptions of the Goods given on this site is of a general nature and not complete or definitive. If You require further information about any goods please contact us. We reserve the right to change and improve the Goods without prior notice provided they are of an equivalent or higher specification. You can return any substitute Goods at our cost and cancel the contract.

2.2. The Site is owned by Us. Unless We indicate otherwise the Information and the Rights are and shall remain Our property and are protected by copyright and trade mark laws. All Rights in the Information are reserved.

2.3. You may access the Site subject always to these Conditions.

2.4. Information may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way except that You may store, copy or download one copy on any single computer for personal non commercial use only provided that You keep intact all copyright and other proprietary notices regarding the Rights.

2.5. Deletion, modification or use of the Information for any unauthorised purpose violates Our copyright, trademark, and trade secret rights and others' proprietary rights.

2.6. The use of any Information on any other web-site or network computer environment is forbidden.

2.7. Except as provided herein, no licence is granted to You to copy or reproduce electronically in written form or otherwise any of the Information.

2.8. If You wish to reprint any Information outside of personal, non commercial use, contact Us at the above address.

3. Links to Other Sites

3.1. You may find links to independently managed sites. We have authorised links only to those "off site" pages listed on the Site as authorised. Any other links to the Site are not authorised. We cannot control the content appearing on these sites or any attachments to them and so We make no warranty or representation regarding defamation offence or otherwise regarding the same.

4. Formation of Contract

4.1. All orders for Goods are accepted when You receive a confirmation e-mail to this effect.

4.2. We do Our best to ensure all Goods on this Site are available but on occasions this may not be the case. Where Goods are not available We will offer the most suitable alternative or refund any monies paid by You within 30 days.

4.3. Where the use of the Goods is stated to be subject to any instructions or warnings, they are supplied on the condition that such instructions or warnings will be strictly adhered to.

4.4. Where Goods can not be delivered to You within 30 days We will contact You by e-mail or telephone to inform you and give you the option to terminate the contract. If you opt to continue we will either give you a likely delivery date or suggest an alternative product. Where this is part of a larger order We will process and despatch the available Goods to You in a normal manner.

5. Prices

5.1. Subject to clause 7.1 and 7.2 below, prices for the Goods include taxes but exclude Customs & Excise duty. For Goods delivered outside the UK the prices quoted are VAT exclusive. The price of an item is the price at head office on the day of Your order. We reserve the right to change any price before You place an order.

5.2. We try to ensure that all prices on display on the Site are accurate but the price on Your order will need to be validated by Us prior to processing Your order. Where an item's correct price is higher than the price stated on Your order We will contact You to let You know the correct price and give You the opportunity of cancelling before We dispatch the Goods.

6. Payment

6.1. Payment must be provided by You on the date that You place an order for Goods. Time is of the essence in relation to payment.

6.2. Payment must be made in full by any debit or credit card. No set-offs or deductions will be permitted in respect of separate goods sold to you by the Company

6.3. All payments will be debited from Your account at the time of order.

6.4. You confirm that the credit/debit card being used is Yours and that You have given Us the correct billing and delivery address.

6.5. All items displayed on our website will be charged for in £Sterling. Exchange rates for International transactions will be determined by the daily exchange rate applied by the cardholders credit/debit card company on the day the transaction is processed.

7. Delivery

7.1. We deliver to any address worldwide.

7.2. Delivery charges vary dependant upon the value of the order and the region to which shipped, they are automatically calculated and applied during the online checkout procedure.

7.3. Internet orders will usually be despatched for delivery within 14 days and in any event no later than 30 days. In the event that We can not deliver the Goods or perform the Contract in whole or part within 30 days or any further agreed delivery date you will have the option to cancel the Contract and obtain a refund. We will not be liable for any delays or failure to complete the Contract caused by circumstances outside our reasonable control.

7.4. While We will endeavour to avoid delay We will not be liable to You for any loss or damage arising from delay in delivery. Time for delivery is not of the essence.

7.5. We may deliver the Goods by instalments. We will try to keep these to a minimum and agree delivery dates with you. Where We deliver by instalments and a delivery charge is payable, You will only incur one delivery charge. The delivery charge will be outlined with each individual promotion or offer.

7.6. You must inspect the Goods at the place and time of delivery and report any faults to us within a reasonable period having regard to the fault alleged.

7.7. Risk and damage to or loss of the Goods shall pass to You at the time of delivery or if You wrongfully fail to take delivery of the Goods, at the time when We tender delivery of the Goods.

8. Safety

8.1. Jigsaws do contain small pieces. It is therefore important that a responsible adult should always supervise children who are building or playing with a jigsaw puzzle. Jigsaw pieces should not be put in the mouth or swallowed as this may cause harm and may be a choking hazard for children under 3 years of age.

9. Reservation of title

9.1. Title to the Goods will not pass to You until all monies due to Us on any account have been received by Us.

9.2. If We reclaim Goods before title has passed to you, you will be liable for the costs of return transport.

9.3. If, before title to the Goods has passed to you, the Goods are transferred to or are claimed by a third party You shall:

9.3.1. immediately inform them that the Goods are Our property, and

9.3.2. immediately inform us of the situation and provide us with full information about it including copies of all relevant documents, and

9.3.3. pay all costs incurred by us in reclaiming the Goods.

10. Goods returned for credit

10.1. You may return any unwanted item within 14 days of receiving the Goods PROVIDED:

10.1.1. You have previously notified Us by telephone, letter, fax or e-mail that you wish to return the Goods.

10.1.2. The Goods have not been used or damaged.

10.1.3. You have taken reasonable care of the Goods and endeavour to return them in the original packaging.

10.1.4. Any unwanted Goods returned by You will be at Your cost. If the Goods are faulty or damaged any return will be at Our cost.

10.2. If You return unwanted Goods to Us within 14 days, and they meet the requirements in point

10.1. we will refund any monies you have paid We aim to process any refund within 14 days of receipt.

11. Shortage, transit damage and defects

11.1. Where You receive the wrong Goods, short delivery or Goods damaged in transit, You must contact Us within a reasonable time with regard to the alleged issue otherwise the Goods will be deemed to have been delivered in the quantities / condition shown in the delivery document.

11.2. Our liability for short delivery is limited to making good the shortage.

11.3. Where it is apparent that the Goods do not conform with the Contract You must inform Us by telephone, letter, fax or e-mail within a reasonable period after discovery of the fault with regard to the alleged defect or non-conformity otherwise the Goods will be deemed to have been accepted and to be in good order.

11.4. Where Goods prove to be faulty as a result of a manufacturer's defect We will replace them without charge within 6 months of the date of the delivery of the Goods.

12. Your Obligations and Warranties

12.1. You warrant to Us that You will use the Site for lawful purposes. In particular, You warrant that You will:

12.1.1. observe the procedures which We set from time to time;

12.1.2 not post, link or transmit to the Site any material which is unlawful, abusive, malicious, threatening, defamatory, obscene, pornographic, blasphemous or objectionable in any way;

12.1.3. not post, link or transmit to the Site any material which contains a virus or other hostile computer program;

12.1.4. not post, link or transmit to the Site any material which constitutes or encourages the commission of a criminal offence or which infringes any patent, trade mark, design rights, copyright or any other intellectual property right or similar rights of any persons;

12.1.5. treat all confidential and proprietary information and documents provided by Us to You, as confidential and not disclose the same to a third party.

13. Waiver

13.1. Our failure to insist upon the strict performance of any of Your obligations under these Conditions or any Contract will not be construed as a waiver and will not affect Our rights to require strict performance of such obligations.

14. Costs of enforcement

14.1. You will pay to Us all expenses, and costs incurred by or on Our behalf in enforcing the provisions of these Conditions or any Contract.

15. Severability

15.1. If any part of these Conditions or any Contract is found to be invalid or unenforceable, this will not affect the remainder of the Conditions or Contract, which will remain in full force and effect.

16. Notices

16.1. Notices must be in writing and may be served by sending it by recorded delivery post to Our address set out above.

17. Rights of third parties

17.1. Nothing in these Conditions or any Contract will give or is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999.

18. Disclaimer and Warranties

18.1. We warrant that any Goods supplied by Us will be of satisfactory quality fit for purpose in accordance with the Sale Of Goods Act 1979 (as amended by the Sale And Supply Of Goods Act 1994) and the Sale Of Goods And Services Act 1982 and Part 1 of the Consumer Protection Act 1987. We will only be responsible for losses which are a reasonably foreseeable consequence of the relevant breach of contract or breach of statutory duty.

18.2. We give no warranty as to the functions of or Information on the Site nor do We warrant that the Information or the Goods will meet Your requirements.

18.3. We give no warranty that the operation of the Site, or the supply of the Goods will be uninterrupted or that the Site or the server that makes it available are free of viruses or other harmful components.

19. Limitation of liability

19.1. The following clause specifies to the extent allowed by applicable law the extent to which We will be liable for Default. Our entire liability and Your sole remedies, in contract, tort or otherwise, are set out in this clause.

19.2. We will replace or refund any faulty Goods if the defect is notified to us within a reasonable time after delivery.

19.3. We will accept unlimited liability for death or personal injury caused by Our Default subject to clause 8.1.

19.4. Subject to clauses 19.5, 19.6 and 19.7 We will accept liability for direct physical damage to Your tangible property resulting from Default.

19.5. We will not be liable for the following loss or damage however caused:

19.5.1. economic loss, which includes loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings;

19.5.2. loss or damage arising from Your failure to fulfil Your responsibilities or any matter under Your control or that of a third party;

19.5.3. loss or damage arising from Our acting in accordance with Your instructions and/or those of Your officers, employees, agents or third parties engaged by You;

19.5.4. fair wear and tear; or

19.5.5. loss or damage arising from Your failure to comply with clauses 11.1, 11.3 or 11.4.

19.6. We will only be responsible for your foreseeable losses arising from any breach of contract by Us.

19.7. Each of the limitations and exclusions above is to be construed separately, applying and surviving even if any one or other of the limitations or exclusions is held inapplicable or unreasonable, and will remain in force despite termination of these Conditions or any Contract.

20. Miscellaneous

20.1. The headings are for convenience only.

20.2. These Conditions contain the entire agreement between You and Us in respect of the subject matter. These Conditions may not be amended orally and no waiver or amendment will be binding unless in writing and expressly incorporated into these Conditions by Us. You cannot rely upon any representation made outside of these Conditions. To protect your own interests please read these Conditions carefully before agreeing to enter into a contract with Us. If you are uncertain of your rights or you want any explanation about them please write to Us.

20.3. These Conditions and any of Your rights under these Conditions are personal to You and may not be assigned to a third party without Our prior written consent.

20.4. These Conditions do not imply or create an employment, partnership or joint venture between You and Us.

21. Data Protection and Privacy

21.1. We hold any details provided to Us by You in accordance with the Data Protection Act 1998. Further details are set out in Our Privacy Policy Document which You confirm You have read and understood. See below for further details.

21.2. Information Collection and Use - The Wentworth Wooden Puzzle Company will not sell or rent information collected on this site unless permission is granted by you when checking out an order or on other relevant web pages.

21.3. Your contact details may be stored on a third party database "VE Interactive" should you fail to successfully complete your purchase at our checkout stage. Your information is used for the purposes of Wentworth Wooden Puzzles customer services contact with regards to your successful online purchase.

21.4. We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of  UK retailers. The participating retailers are active in the clothing, collectables, food &wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors catagories. They share information on what their customer's buy. Epsilon Abacus analyses this pooled information to understand consumer's wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

21.5. We share some of your data with Feefo, they are an outside research company who we ask to contact you directly for your opinions on our service and our products. We provide them only with the information they need to perform their function.

21.6. Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you tailor the content and try to ensure that the offers are as relevant to you as possible.

22. Governing Law and Jurisdictional Issues

22.1. We make no representation that any Information on the Site is appropriate or available for use in any locations/jurisdictions other than the United Kingdom. If You choose to access and/or use the Site from locations other than the UK, You do so totally at Your own risk.

22.2. This Contract is governed by the law of England and Wales and both parties submit to the non-exclusive jurisdiction of the Courts of England and Wales.

23. Clearance Products

23.1. In some cases there are limited quantities of one particular clearance product and the stock may have been sold before your order is fully processed by Us. Where Goods are not available We will offer the most suitable alternative or refund any monies paid by You within 30 days.

The Wentworth Wooden Jigsaw Company Limited 2012