Job Vacancies

Customer Service Advisor Full-Time

Pinkney, Near Malmesbury

A great opportunity to join a British brand as it embarks on ambitious plans to build on continued growth in UK and international markets.

For almost a quarter of a century, we have been designing and manufacturing our unique brand of premium quality wooden jigsaws. We supply over 250,000 jigsaws each year, mainly direct to consumers but also to selected retailers, museums and galleries around the world. We excel in combining traditional designs with modern technology to create uniquely challenging but fun and rewarding puzzles for all ages. Our staff are passionate about what we do and are key to the success of our business.

Our ideal candidate will have a strong Customer Service background, be calm under pressure, able to think quickly on their feet and be passionate about providing exceptional customer service.

Delivering great service means taking every opportunity to build on your product knowledge, understand our services and getting to know the customer. You will use different computer systems to process orders, and retrieve relevant information, as well as liaising with other departments to get updates and come to solutions for the customer.

Main Responsibilities to include-

To be the first point of contact for customers both via phone and email.

Sales order processing.

Dealing with returns, order queries and complaints.

Provide detailed product information and price, as needed.

Dealing with Website & Social Media queries.

Skills and Experience

GCSE (or equivalent) Mathematics and English Language at grade C or above.

 Strong Customer Service skills, via the telephone and email.

Fast and accurate keyboard skills.

Computer literacy is essential including Social Media

Effective verbal and written communicator.

Customer focused attitude and solver of problems.

High levels of motivation and attention to detail.

A friendly but professional and polite manner.

Additional Information.

Working hours Monday-Friday 9.00am-5.30pm (30 mins lunch break)

 There may also be the opportunity for a Part-time role in the near future.

Salary £16,500-£17,500

24 days holiday

Pension Scheme

Free Parking

Staff discount

For more information please call Sarah Burden 01666 840178 or email your CV to or post to Wentworth Wooden Puzzles, The Old Dairy, Pinkney, Malmesbury, Wiltshire, SN16 0NX