Need to contact us?

Whether it's about one of our products, a query about an order, or feedback, we'd love to hear from you. You can get in touch with us via any of the options below.

Frequently Asked Questions

Before you go to the trouble of calling or emailing us, if you have a general query, why not check our FAQs?

Phone

Customer Services

+44 (0) 203 810 4552 *9am - 5:30pm (GMT) Monday to Friday (*except UK Bank Holidays)

Order Line

UK Free Phone 0800 731 1662 *9am - 5:30pm (GMT) Monday to Friday (*except UK Bank Holidays)

USA Toll Free 1-855 664 8243 *9am - 5:30pm (GMT) Monday to Friday (*except UK Bank Holidays) See opposite for US time zone differences. 

Worldwide +44 (0) 203 810 4552 *9am - 5:30pm (GMT) Monday to Friday (*except UK Bank Holidays) Call charges vary according to service provider.

*If you call on a Saturday or Sunday your call will be answered by (UK based) call centre staff, who are not employees of Wentworth Wooden Puzzles. It is worth noting that they will only be able to take your order - they will not be able to offer any advice on our puzzles, access the details of your previous orders or answer queries regarding delivery dates. 

Email

You can email your enquiries using the form below or send an email to customerservice@wentworthpuzzles.com  We aim to respond to all emails by the end of the next working day, but during busy periods such as Christmas it can sometimes stretch to 2 working days.

Our standard working days are Monday** to Friday from 9.00am - 5:30pm (GMT).

**Except UK Bank Holidays

Write To Us

Customer Service

The Wentworth Wooden Jigsaw Company Ltd

Pinkney

Malmesbury

Wiltshire 

SN16 0NX 

United Kingdom


Freephone Orderlines:

UK 0800 731 1662

USA Toll Free 1-855 6648 243

Worldwide +44 (0) 203 810 4552

Contact Customer Service:

Telephone: +44 (0) 203 810 4552
Fax: +44 (0)1666 840047
e-mail: customerservice@wentworthpuzzles.com

The Wentworth Wooden Jigsaw Company Limited
Pinkney
Malmesbury
Wiltshire
SN16 0NX
United Kingdom

US Time Zone Differences

GMT is 8 hours ahead of PST.

GMT is 7 hours ahead of MST.

GMT is 6 hours ahead of CST.

GMT is 5 hours ahead of EST.